EXO COVID Safety & Travel

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As travel and travelers are coming back to Asia here are the health & safety measures we apply on the ground to receive clients and comply with local regulations.

As a reminder we have since mid-2020 adopted the Safe Travels protocols issued by the WTTC (World Travel and Tourism Council), based on guidelines of WHO (World Health Organisation) and the CDC (Centers for Disease Control and Prevention) to implement new safety practices and standards. These augmented the health and safety guidelines set out by destinations/governments to create worry-free travel experiences for future travelers.

Our SOPs are being revised and updated regularly and will keep evolving as the situation progresses in each of our destinations.

ACTIONS BY AGENTS/CLIENTS

  • Entry requirements are be set by each country
  • Proof of negative Covid test max 48 to 72 hours before arrival is still required by all countries
  • A proof of vaccination is also needed as it facilitates entry significantly; an additional copy on your phone will come in handy
  • Guests are kindly requested to bring their own masks and pocket sanitizers for travel in country
  • Comprehensive travel insurance (from 20 to $50,000 USD) is required
  • Travelers are expected to wear a mask (as guides/drivers will do), besides washing hands frequently and avoid touching the face
  • Regular contactless temperature screenings are performed at the entrance of many sites and restaurants
  • Social/Physical distancing is practiced in all countries

ARRIVAL IN-COUNTRY

  • Arrival formalities are dictated by each country 
  • Masks on planes and in arrival terminals as well as temperature checks on arrival are the norm.
  • As a general norm, masks need also to be worn in outside areas in most of our countries. Your guide will brief you on arrival
  • Bring a hard copy of vaccination proof and PCR test results. 
  • Some testing and minimal isolation measures are in place on arrival. See the ‘Asia Reopening’ section for exact details
  • Covid tests are still done on arrival either as PCR or ATK as additional precaution

GUIDES & DRIVERS

  • Drivers and guides will wear face masks at all times
  • Drivers and guides are not allowed to work if they feel unwell or have fever above 37.5 celsius
  • We strictly avoid handshaking between drivers/guides and clients
  • Briefing on COVID situation on arrival with specifics on local measures and social distancing
  • No distribution of documents/papers from guides to clients.
  • Guides to carry spare face masks in case clients require new ones
  • Temperature checks by guide of driver and clients three times per day, logged by guides
  • In the case of elevated temperatures by guides/drivers or clients, tours will be cut short

VEHICLES

  • Disinfection of car during the day, while clients are visiting or having a meal
  • Special focus on handles, safety belts, seating surfaces, head rests and windows
  • Vehicle disinfection log will be kept by driver
  • Disinfectant to be alcohol-based and follow WHO standards
  • Disinfectant hand sanitizer available on board for clients
  • Seating on buses to remain assigned – no rotation
  • Spacing with a minimum 1 seat in between travellers
  • Capacity of vehicles at 50% of normal capacity if travelers are not from the same household 
  • 1 person instead of 2 in Saloon car; 2-4 iso 6-8 persons in Van; 9-12 pax iso 15-19 in Small bus; 9-14 pax  iso 15-21 pax in 30-seater bus; 15-21 pax iso 25-30 pax in 45-seater  
  • On bigger vehicles, embarking and disembarking will happen by rows

VISITS

  • Visits will be adapted to avoid crowded locations like markets and other places
  • Briefings/reminders on social distancing and specific safety precautions prior to arrival at each site
  • Clients can choose to skip a visit or ask guides to change if they don’t feel comfortable
  • No queuing by clients where it can be avoided; tickets will be purchased in advance by company/guide where possible
  • Social distancing during visits/walks
  • It may be required to book pre-allocated visiting times at certain sites – details to be advised

RESTAURANTS

  • All restaurants and food outlets booked by EXO will be applying safety and hygiene protocols 
  • All restaurants to emphasize spacing between tables with min 1.5m and ideally 2m separation
  • Wherever possible and if client agrees, outside or terrace seating will be booked when available and desired
  • Contactless temperature checks on arrival at restaurants
  • All restaurant staff will be wearing masks
  • Hand sanitizing alcohol to be provided at entrances and throughout restaurants
  • No buffet meals will be offered/planned in itineraries

HOTELS

  • All hotels are applying  safety and hygiene protocols as per local rules and regulations
  • EXO Travel will provide hotels with client info in advance to allow contactless check-in where possible
  • Temperature screening via thermal or contactless screening upon check-in
  • Hotels follow social distancing rules and an enhanced cleaning protocol in all areas
  • Buffet meals will be replaced by a la carte service or assisted buffet ordering
  • Room service will be arranged for breakfasts if guests prefer
  • Pool, spas and fitness facilities may be subject to distancing rules and regular disinfection

This article was originally published by Exotravel.com/blog/en. Read the original article here.