Thailand Operations Manager, Khun Boom, led many of the key sessions. With her deep-seated knowledge of EXO’s workflow, clientele and products she was well positioned to share information about operations and procedures with our team of guides. In addition to the standard operational information, Boom also placed a heavy emphasis on EXO’s Vision, Mission and Purpose, giving guides a greater understanding of the company and our values.
‘It is important that we have the guides on the same page as us, especially for our Mission and Vision. These trainings are a good opportunity to set goals and make sure the guides have what they need to provide the best service for EXO clients. We like to have this opportunity to greet them and spend time with them.’